SLA Monitor for Slack

What SLA Monitor does

SLA Monitor helps your team stay on top of response-time agreements in Slack. Choose the channels you care about, set an SLA (for example, 6 hours to reply), and we’ll watch for messages from people outside your workspace that don’t get timely responses.

Key features

• Monitor specific channels with per-channel SLA rules.
• Track messages from external users (Slack Connect and guests) that need a workspace response.
• Configure pre-SLA alerts so you’re notified before a message fails.
• Notify via Slack DM, email, and webhooks when alerts or failures occur.
• See a clear list of messages that failed the SLA directly in the app’s Home tab.

How it works

1. Add channels to monitor and set an SLA (hours to reply).
2. Add the SLA Monitor app to those channels.
3. Configure optional pre-SLA alerts and who should be notified.
4. When external messages arrive, SLA Monitor tracks whether your team replies in time.
5. If the SLA is close to failing or is missed, the right people are notified and the message appears in the “Messages that failed the SLA” list.

Get support

If you have questions, need help, or want to share feedback, email us at support@sla-monitor.com.