Channel-level SLA rules
Monitor specific channels with custom SLA windows tailored to each workflow.
What SLA Monitor does
SLA Monitor helps your team stay on top of response-time agreements in Slack. Choose the channels you care about, set an SLA (for example, 6 hours to reply), and we watch for messages from people outside your workspace that do not receive timely responses.
Key features
External message tracking
Identify Slack Connect and guest messages that need a response from your workspace.
Pre-SLA alerts
Alert teammates before a message misses SLA so response gaps are fixed proactively.
Flexible notifications
Notify through Slack DM, email, and webhooks when alerts or failures are triggered.
Actionable failed list
Review missed messages in the Home tab with direct links and quick cleanup actions.
Workspace-safe setup
Install once and manage monitored channels and alert recipients without extra clutter.
How it works
- Add channels to monitor and set an SLA (hours to reply).
- Add the SLA Monitor app to those channels.
- Configure optional pre-SLA alerts and who should be notified.
- When external messages arrive, SLA Monitor tracks whether your team replies in time.
- If the SLA is close to failing or is missed, the right people are notified and the message appears in “Messages that failed the SLA”.
Frequently asked questions
How much does SLA Monitor cost?
SLA Monitor is free for now while we continue improving the product.
What types of alerts do you support?
SLA Monitor supports Slack DM alerts, email alerts, and webhook notifications for pre-SLA and SLA-failed workflows.
What information is stored in your database and why?
We store workspace/team identifiers, installation data, monitored channel settings, alert configuration, and message metadata/snippets required to evaluate SLA status and send notifications. This data is used only to operate SLA tracking, surface failed messages, and deliver configured alerts.
Questions or feedback? Email support@sla-monitor.com.